Fix: windows can't communicate with the device or resource


The error “Windows Can’t Communicate with the Device or Resource (Primary DNS Server)” occurs when your computer is unable khổng lồ connect lớn the primary DNS hệ thống phối by your internet service provider. This error message pops up in the Network Diagnostics which is run when you are unable to connect lớn the mạng internet.

Bạn đang xem: Fix: windows can't communicate with the device or resource

Bạn đang xem: Fix: Windows Can’t Communicate with the Device or Resource (Primary DNS Server) –

This error message can be caused by a number of reasons such as your IPv4 or IPv6 settings not configured properly, you running a proxy VPS, a conflict with the network settings, or when the DNS hệ thống you are trying to access is temporarily unavailable. We will go through all the workarounds present by starting with the simplest one and working our way lớn more complex solutions.

Note: Try disabling proxy servers before you start with the solutions listed here. Also if you are using restricted mạng internet in any institution (college, university etc.), it is best khổng lồ follow the guidelines given by them as they have sầu their own mạng internet settings as compared lớn unrestricted mạng internet we use in our homes.

Solution 1: Changing IPv4 and IPv6 Settings

The Internet Protocol version 4 (IPv4) is a protocol for use on packet-switched Link Layer networks (e.g. Ethernet). IPv4 provides an addressing capability of approximately 4.3 billion addresses. The Internet Protocol version 6 (IPv6) is more advanced & has better features compared khổng lồ IPv4. It has the capability khổng lồ provide an infinite number of addresses.

We will try changing both the settings on your computer & see if this solves the problem. This is the most comtháng workaround for solving this problem và mostly solves the error message instantly.

Press Windows + R, type “control panel” in the dialogue box & press Enter.Once in the control panel, cliông chồng on the sub-heading “Network and Internet”.


Select “Network và Sharing Center” from the next window you are navigated to lớn.


Here you will find the network khổng lồ which you are connected to lớn. Cliông chồng on the network present in front of “Connections” as shown in the screenshot below.


Now click on “Properties” present at the near bottom of the small window which pops up.


Double-cliông chồng on “Internet Protocol Version 4 (TCP/IPv4)”. Set both the options lớn “Obtain an IPhường address automatically” and “Obtain DNS server address automatically”.


Press OK lớn save changes. Now click on “Internet Protocol Version 6 (TCP/IPv6)” perform the same steps as mentioned in the earlier step.Press OK to lớn save sầu changes và exit. Now kiểm tra if you can connect khổng lồ the mạng internet successfully.


Solution 2: Using Comm& Prompt lớn Reset Connection Settings

We can try another workaround which will force your computer to flush the IP and DNS configurations. It is possible that these settings are either corrupt or not configured as expected. We can try resetting them and see if this solved the problem. Do note that you administrator access khổng lồ follow this solution.

Press Windows + R, type “comm& prompt” in the dialogue box, right-click on the application and clichồng “Run as administrator”.Once in elevated commvà prompt, execute the following commands one by one.

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew





Cchiến bại the command prompt after executing the workarounds và restart your computer. Now kiểm tra if the problem at h& got solved.

Solution 3: Resetting TCP/IP

If you are receiving this error message, your Internet Protocol or TCP/IP may have been corrupted. TCP/IPhường is one of the main components required by the Windows operating system lớn connect successfully khổng lồ the mạng internet. In this situation, even if you are physically connected to the mạng internet or the liên kết is up & running, you will not be able lớn sover the packets. We will try resetting the TCP/IP of your computer và see if this does the triông xã.

We can achieve sầu our goal by downloading a tool from Microsoft and running it on the computer affected. Do note that you will require another device with an active mạng internet connection.

Head over lớn Microsoft’s official trang web & download the utility.

Xem thêm: Hướng Dẫn Cài Hyper V Trên Win 7, Cài Đặt Hyper


Double-clichồng the tệp tin downloaded, cliông chồng on “Next” & follow the on-screen instructions.

Alternatively, you can perkhung the same function by opening an elevated commvà prompt, và executing the command “netsh int ip reset”. You can also define any specific path for the log tệp tin khổng lồ be created by executing “netsh int ip reset c:resetlog.txt”. Remember to restart your computer after performing this operation and kiểm tra if the problem at hand got solved.

Solution 4: Resetting Drivers of your Network Device

The possibility that you have incorrect drivers installed are almost ignored when this error occurs. Windows automatically updates all the driver updates using Windows Update. It is possible that the current driver installed on your computer isn’t compatible or fit for your computer. It can also be the case that it is corrupted. We can try rolling baông chồng drivers & kiểm tra if this solves the problem.

Press Windows + R, type “devmgmt.msc” & press Enter.Once in the device manager, expvà network adapters & locate your hardware. Right-clichồng on it and select “Uninstall”.

Windows might pop up a UAC confirming your actions. Press Yes and proceed. After uninstalling the driver, right-click on any empty space & select “Scan for hardware changes”. Windows will now automatically detect your hardware and install the default drivers. Reboot your computer and check if the problem got solved.

If rolling bachồng drivers doesn’t vì chưng the trichồng, we can try installing latest drivers. You should head over to lớn your manufacturer’s trang web and download the lachạy thử drivers to an accessible location. Make sure you download the drivers according lớn your system specifications.

Open device manager, right-cliông chồng on your Ethernet hardware và select “Update driver software”.Select the second options “Browse my computer for driver software”. Browse lớn the driver you downloaded and install it accordingly. Reboot your computer và kiểm tra if the adapters works as expected.

Solution 5: Restarting the Modem & Router

It can be possible that your internet router may be saved in the wrong configuration. Or any recent settings may have caused it not lớn work properly. Of course, you should try to lớn restart the router first và kiểm tra, but, if that doesn’t work, we can try resetting the router (hard-reset) manually và see if it improves our situation.

Piông xã up your router and turn it back so all the ports are in front of you.Look for any button named “reset” on its back. Most routers don’t have these buttons so you don’t accidentally reset it lớn factory defaults, instead, you have lớn use something thin lượt thích a pin lớn press inwards towards the hole which says “reset”.


Rephối your router & connect your computer again khổng lồ the Wi-Fi network. Launch Steam again and kiểm tra if the problem gets fixed.

Note: It is worth noting that after you manually remix your router, your router won’t have sầu any SSID (password) and the name of your Wi-Fi will be mix khổng lồ mặc định (something like TPlink121). Furthermore, any mạng internet settings that your internet provider have sầu phối on it will be removed. Do not perform this method unless you know those settings or your router works as a plug và play. It can be a real pain lớn điện thoại tư vấn up the provider và ask them khổng lồ guide how lớn make the mạng internet working again so always keep this factor in mind. All the connected devices will be disconnected & you will have to lớn re-connect all the devices one by one again.

Solution 6: Setting Google’s DNS

If all the above methods don’t work, we can try changing your DNS manually. We will use Google’s DNS and kiểm tra if the connection problem goes away. If it doesn’t, feel free lớn revert the changes using the same method we implemented them.

Navigate lớn the Properties of your internet hardware using the same guidelines given in solution 1.

Double-cliông xã on “Internet Protocol Version 4 (TCP/IPv4)” so we can change the DNS hệ thống.

Cliông xã on “Use the following DNS server addresses:” so the dialogue boxes below become editable. Now set the values as following:

Preferred DNS server:

Alternate DNS server:

Press OK lớn save changes và exit. Now restart your computer and see if this solved your problem.

Note: You can also use this method to phối other DNS servers as provided by your Internet Service Provider (ISP). Ask them khổng lồ give you a danh sách of DNS servers which implemented on the network try inputting them accordingly. Furthermore, if none of the solutions work, it is possible that there is problem with the network you are using. Contact your Network Administrator or ISPhường. If you are facing this issue periodically, it’s highly possible that something is wrong with your router. You can try to replace it or let your ISPhường. know about the whole situation.